Position: Full-time, Part-time
Location: Chesapeake, VA (Remote)
Employment type: Permanent
About us:
757 Lawn and Trees is a dedicated team providing top-notch lawn and tree care services in Chesapeake, VA. We strive to ensure smooth operations and exceptional customer service, supporting our clients through every step of their landscaping needs.
Job Description:
We are seeking an Administrative Coordinator to join our team. The ideal candidate will manage customer communications, organize and schedule service requests, and ensure efficient daily operations. This role is pivotal in maintaining client satisfaction and the seamless execution of our services.
Key Responsibilities:
– Answer all customer phone calls between 8am to 5pm or return calls within an hour.
– Record and digitally file customer information accurately.
– Schedule customers for quotes and confirm service appointments.
– Coordinate with 811 for dig tickets when necessary.
– Confirm job readiness with customers the day before scheduled work.
– Send emailed receipts upon job completion.
– Monitor and respond to emails daily, scheduling leads and communicating important information to the owner.
– Provide customer support by addressing inquiries and resolving issues promptly.
Qualifications:
– Positive attitude and strong attention to detail.
– Availability to answer the phone during business hours (8am to 5pm).
– Knowledge of administrative procedures and customer service principles.
– Familiarity with phone systems and job scheduling.
– Proficiency in computer applications.
– Ability to multitask, prioritize tasks, and work independently or as part of a team.
Benefits:
– Flexible schedule
How to Apply:
Interested candidates should ensure they are available to communicate during the specified hours and have experience in customer service.
Deadline for Applications: Applications will be accepted until the position is filled.
For more information about 757 Lawn and Trees and other career opportunities, please visit our website.