Position: Customer Support Representative
Location: UK
Employment type: full time
About Us
We’re Wirex, and we’re not like anyone else. Why? Because we tend to do things our own unique way, before anyone else does them – like creating world’s first crypto rewards program, a debit card that accepts crypto payments, and DeFi-powered savings accessible to everyone.
Job Description
Do you take English conversations like a duck to water? Do you like to be helpful and impact people’s everyday lives? We’re looking for a Customer Support Representative who will gladly join our Wirex team!
Send your CV and start your career in the fintech industry!
Key Responsibilities
- Answer clients’ questions and help resolving the issues.
- Participate in building Wirex multi-language knowledge base and community.
- Be ready to collect feedback from the clients and share the product improvement ideas.
- Develop and implement strategies for Reddit, Facebook, and Twitter to boost brand visibility.
- Improve customer satisfaction and brand reputation by managing and responding to reviews on Trustpilot, Google Play, and Apple Pay.
- Analyze metrics from social media and review platforms, providing regular reports.
Qualifications
- Advanced/“strong” upper intermediate English (both verbal and written).
- Experience working with social media and platforms.
- Fast learner and flexible for changes.
- Highly organized and self-disciplined.
- Able to understand clients’ issues, questions, and figure out the best fit solution.
- Capable of working under pressure and handling clients with negative attitude
- Familiar with Zendesk/Freshdesk and Atlassian products.
- Passionate about Bitcoins and blockchain technologies.
Benefits :
- Premium tariffs for our product.
- Semi-remote work with flexible hours—work from home or office.
- Home office allowance.
- Virtual share options scheme after the probation period.
- Comprehensive medical insurance after one month of collaboration.
- Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays.
- Paid sick leave, Birthday, and Anniversary leave.
- Length of Service Holidays.
- Engaging in online events for learning and enjoyment.
For more information about our company and other career opportunities, please visit our website